Privacy Policy

Last updated: 2026

Who we are

Joondalup Emergency Plumber ("we", "us") provides emergency and general plumbing services across Perth's Northern Suburbs, Western Australia. This policy explains how we handle personal information collected through this website and when you contact us.

What we collect

When you call us or submit our quote form, we collect the details you provide: your name, phone number, email address, property suburb, and a description of the work you need. Our website does not require accounts and does not collect payment details online.

How we use it

We use your details solely to respond to your enquiry, provide quotes, schedule and perform work, and follow up on completed jobs. We do not sell or rent personal information to third parties.

Forms and third parties

Our quote form is provided by Jotform, and submissions are processed on their infrastructure in accordance with their privacy policy. The form records which page of this site your enquiry came from (the suburb and service) so we can respond with the right information. Standard web server logs (IP address, pages visited) may be retained for security and troubleshooting.

Storage and security

Enquiry details are stored securely and retained only as long as needed for quoting, warranty, and record-keeping obligations. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

Your rights

You may request access to or correction of the personal information we hold about you. To do so, or to ask any question about this policy, contact us at info@joondalupplumbing.com.au or call 0435 599 502.